Opd-consultation

The Outpatient Department (OPD) at ESIC Hospital is designed to provide accessible and efficient medical consultations for patients. Here is a detailed overview of our OPD consultation process:

2. Triage and Waiting

Location: OPD Waiting Area

Process:

Triage: Patients are initially triaged based on their symptoms and urgency. In some cases, preliminary vital signs may be checked.

Waiting: Patients wait in the designated waiting area until their number is called. Comfortable seating and amenities are provided to ensure a pleasant waiting experience.

3. Consultation with Doctor

Location: Consultation Room

Process:

Initial Consultation: Patients are called into a consultation room by the attending doctor or healthcare professional.

Medical History: The doctor will review the patient’s medical history, current symptoms, and any previous treatments or medications.

Examination: A physical examination may be conducted based on the patient’s condition.

Diagnosis and Treatment Plan: The doctor provides a diagnosis and discusses a treatment plan, which may include medications, further tests, or referrals to specialists.

4. Follow-Up and Prescriptions

Location: OPD Follow-Up Desk

Process:

Prescriptions: If medication is required, prescriptions are issued. The doctor may also recommend over-the-counter medications available at the hospital pharmacy.

Further Tests: If additional tests or investigations are needed, patients are directed to the relevant departments (e.g., radiology or pathology).

Follow-Up Appointment: For ongoing treatment, a follow-up appointment may be scheduled. Patients can arrange this at the follow-up desk or online if the facility is available.

5. Discharge

Location: Wards

Process:

Discharge Instructions: Detailed discharge instructions, including care guidelines and follow-up appointments, are provided.

6. Feedback and Suggestions

Location: Feedback Desk or Online Portal

Process:

Feedback Submission: Patients are encouraged to provide feedback on their experience. This can be done at a feedback desk or through an online portal.

Suggestions: Suggestions for improvement are welcomed to help us enhance our services and patient satisfaction.

Additional Services:

Patient Assistance: For patients requiring additional help, patient assistance services are available throughout the OPD process.

This streamlined OPD consultation process ensures that patients receive prompt and effective care while maintaining high standards of service and patient satisfaction